idx bigFrequently Asked Questions
Users on idx big ask about account setup, deposit and withdrawal methods, game categories, loyalty rewards, security practices, and withdrawal timelines. This page addresses the most common topics so you can find answers without contacting support.
Our FAQ covers account registration, payment options including DANA, e-wallet, mobile banking, and local payment, the distinction between live-dealer tables and slot games, tier benefits, account protection steps, and typical response windows. For detailed legal terms, refer to our Terms and Conditions or Privacy Policy.
Browse the sections below to find your answer. If your question is not listed, our support team is available via live chat. For jurisdiction-specific concerns or account restrictions, consult our Legal Notice.
- Account and registrationhow to start, KYC verification, password recovery, and multi-account policy
- Payments and transactionsdeposit and withdrawal via online payment, e-wallet, mobile banking, local payment, online payment, and bank transfers
- Game rules and categorieslive-dealer tables, slots, sportsbook, and esports markets
- Support and securityaccount protection, response times, and withdrawal review windows
Account and registration
No. Our idx big policy permits one account per user. Multiple accounts linked to the same identity, email, or payment method may be suspended. If you have forgotten your login details, use the password-recovery link on the sign-in page or contact support via live chat. Account consolidation or recovery requests are reviewed on a case-by-case basis.
Account opening on idx big follows four steps. First, provide your email and create a password. Second, verify your email via a confirmation link. Third, submit KYC documents (identity card, proof of address). Fourth, select a deposit method — DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer — and fund your account. Once verified, you can access live-dealer tables, sportsbook markets, slots, and esports betting. Verification typically completes within standard business hours.
If you cannot log in or notice unusual activity, do not attempt multiple login tries. Instead, use the "Forgot your password?" link to reset your credentials, or contact our support team immediately via live chat. Provide your registered email and a e-walletef description of the issue. Our team will verify your identity and take steps to secure your account. Do not share your password or OTP with anyone, including support staff.
Payments and transactions
idx big accepts deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and major Indonesian banks (online payment, e-wallet, mobile banking, local payment). Minimum and maximum deposit amounts vary by payment method and are displayed during checkout. E-wallet deposits (online payment, e-wallet, mobile banking, local payment) typically process instantly. Bank transfers may take longer depending on your bank's processing time. Check the deposit page for current limits and fees.
Withdrawal requests on idx big are reviewed subject to verification windows and payment-method availability. Processing time depends on your chosen method — e-wallet withdrawals to online payment, e-wallet, or mobile banking may complete faster than bank transfers to local payment, online payment, e-wallet, or mobile banking. We do not guarantee exact timelines. If your withdrawal is delayed, contact support with your transaction ID. Delays may occur during high-volume periods or if additional verification is required.
Game rules and categories
Live-dealer tables on idx big feature real dealers in multi-camera studios running blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo. You interact with a live dealer and other players in real time. Slots are automated games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) where outcomes are determined by a random number generator. Live tables offer table limits and a social experience; slots offer faster rounds and varied themes. Both are available 24/7 on idx big.
Our idx big sportsbook covers football (Liga 1, Piala AFF, Champions League, Premier League), MotoGP, badminton, and esports (Mobile Legends, Free Fire, PUBG Mobile). Markets include match outcomes, handicaps, over/under, and live in-play betting. Odds and market availability vary by event and region. Check the sportsbook section for current fixtures and odds. Betting is available only where local law permits.
idx big offers esports betting on Mobile Legends, Free Fire, and PUBG Mobile tournaments. Markets include match winners, map outcomes, and live in-play options during broadcast. Odds update in real time as matches progress. Esports events are listed in the sportsbook calendar. Betting rules and market terms are displayed before you place a wager. Esports betting is subject to the same jurisdiction restrictions as other idx big services.
Support and security
idx big members earn loyalty points through deposits and gameplay. Points accumulate toward tier upgrades, unlocking benefits such as bonus offers, faster withdrawals, and dedicated support. Tier levels are displayed in your account dashboard. Points do not expire as long as your account remains active. Tier benefits vary and are updated periodically. For current tier details, visit your account settings or contact support.
Our idx big support team responds to live-chat queries during business hours. Response times depend on queue volume and query complexity. Account and payment issues are prioritized. For non-urgent questions, email support may take longer. During peak periods (Liga 1 matches, Idul Fitri, or major tournaments), response times may extend. For immediate help, use live chat. For account security concerns, contact support directly rather than via email.
idx big uses standard security practices including password encryption, email verification, and KYC identity checks. Your account is linked to a single email and payment method. Enable two-factor authentication if available. Never share your password, OTP, or account details. If you suspect unauthorized access, change your password immediately and contact support. Our platform operates under the principle that users must comply with their local laws and jurisdiction restrictions.
We at idx big do not offer our services in jurisdictions where online wagering is prohibited by law. Users are responsible for verifying that access to and use of idx big comply with the laws of their own jurisdiction. We reserve the right to restrict or suspend access at any time. For jurisdiction-specific questions, consult our Legal Notice or Terms and Conditions.