idx big Platform Privacy Notice

This page describes what we collect when you use idx big and how we keep that data protected. We at idx big take your privacy seriously. Our commitment is to be transparent about the information we gather, how we use it, and the choices you have.

We collect personal data only to operate our platform, process your account, handle deposits and withdrawals, and comply with applicable law. Your data is encrypted and stored securely. We do not sell your information to third parties. This notice explains our practices in plain language.

What we collect on idx big

We collect information you provide directly: your email, full name, date of birth, phone number, and government-issued ID (KTP, passport, or driver's license). We also collect proof of address — a utility bill, bank statement, or rental agreement showing your name and current location. This information is required for account verification and compliance with anti-money-laundering regulations.

When you use idx big, we log your activity: login times, games accessed, deposits and withdrawals, and device information (browser type, IP address, operating system). We use cookies and similar tracking technologies to remember your preferences, keep you logged in, and understand how you navigate our platform. These tools help us improve performance and detect fraud.

How we use your data

We use your information to verify your identity, process your account, and settle your transactions. Our idx big platform relies on this data to prevent fraud, detect suspicious activity, and comply with local regulations in Jakarta, Surabaya, Bandung, and other supported regions. We may also use your email to send account notifications, service updates, and promotional offers — you can opt out of marketing emails at any time.

We analyze aggregated, anonymized data to improve our platform. This includes understanding which games (blackjack, roulette, baccarat, Dragon Tiger) are most popular, which payment methods users prefer, and where our service experiences technical issues. We never use individual user data for this analysis.

Third-party processors and data sharing

We share your data only with service providers who help us operate idx big: payment processors, identity verification vendors, and cloud hosting providers. These partners are bound by confidentiality agreements and may not use your data for their own purposes. Our servers may sit outside your jurisdiction; data transfers are encrypted and comply with applicable law.

We may disclose your information if required by law, court order, or government request. We do not voluntarily share user data with advertisers, data brokers, or other third parties. If we merge with another company or sell our business, we will notify you and give you the option to close your account before any data transfer occurs.

Cookies and tracking on idx big

We use cookies to store your login session, remember your language preference, and track your activity on our platform. Essential cookies are necessary for idx big to function; you cannot disable them. Analytics cookies help us understand user behavior and improve our service. You can manage cookie preferences in your browser settings, though disabling them may affect your experience.

We use third-party analytics tools to measure traffic and user engagement. These tools may set their own cookies and collect data about your browsing. We do not allow these partners to use your data for their own marketing purposes.

Data retention and security

We retain your personal data for as long as your account is active, plus a period required by law (typically 5–7 years for financial records). After that, we delete or anonymize your information. We use industry-standard encryption (TLS/SSL) to protect data in transit and at rest. Our servers are protected by firewalls, intrusion detection, and regular security audits.

We cannot guarantee absolute security — no online platform is risk-free. If we discover a data breach, we will notify affected users and relevant authorities as required by law. We recommend using a strong, unique password and enabling two-factor authentication on your idx big account.

Contact idx big

If you have questions about our privacy practices, want to exercise your rights, or wish to report a concern, contact our support team via live chat or email us directly. We will respond to your request within 30 days. Our services are available only where local law permits. This privacy notice may be updated from time to time; we will notify you of material changes by email or by posting a notice on idx big.